Refund and Returns Policy

Refund Policy for Superbox24.com

Last Updated: February 21, 2025

At Superbox24.com, a venture of Giggada Technologies Pvt. Ltd., we are committed to ensuring customer satisfaction with every digital product purchase. Please read our Refund Policy carefully before making any transactions.

1. Digital Product Sales Are Final

All sales of digital products (including but not limited to templates, ebooks, software, presets, tools, and courses) are final and non-refundable due to the nature of digital goods. Once the product is downloaded or accessed, it is considered delivered and used.

2. Exceptions to the No-Refund Policy

Refunds may be considered only in the following limited circumstances:

  • Duplicate Purchase: If you accidentally purchase the same product more than once.

  • Technical Issues: If the product is unusable due to a technical fault and our support team is unable to resolve the issue within 5 business days.

  • Incorrect File Delivery: If you receive the wrong file or product than what was advertised and purchased.

To request a refund under these exceptions, please contact us at support@superbox24.com within 7 days of your purchase. Include your order number, product details, and the issue.

3. No Refunds For:

  • Buyer’s remorse or change of mind after download

  • Compatibility issues where system requirements were clearly provided

  • Discount requests after a purchase is made

  • Inability to operate the product due to lack of user knowledge or unsupported platforms

4. Chargebacks and Disputes

Initiating a chargeback without contacting our support first violates this Refund Policy. We reserve the right to dispute chargebacks and provide documentation of delivery.

5. Contact Us

If you believe your case qualifies for a refund under this policy, please reach out to: 📧 support@superbox24.com

We aim to respond within 24–48 business hours.

Thank you for choosing Superbox24.com for your digital product needs. Your trust is important to us!

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